Up-to-the-minute insight from Financial Services operational excellence frontrunners including:

  • Brenton D. Harder Brenton D. Harder
    Managing Director and Head of Operational Excellence
    Credit Suisse AG
  • Ben Mellett Ben Mellett
    Vice President, Strategic Initiatives, Retail and Business Banking
    CIBC
  • Peter Henderson Hay Wun Wain
    SVP - Global Head of Business Process Management
    McGraw-Hill

Leveraging the latest process excellence tools to increase control, enhance innovation, reduce risk and drive growth

The financial services industry is currently facing unprecedented operational, regulatory and economic pressures. Rigorous legal controls and recent aggressive efforts by regulators demand that operational and process excellence teams act swiftly in order to minimise operational risk and improve process governance.

Taking place in New York city April 17-18, IQPC’s Business Process Excellence for Financial Services forum provides two days of hands-on 'how to's' to ensure financial services firms are properly positioned - and protected - for what lies ahead. As the only event that brings together the financial services’ industry’s most progressive thinkers from leading retail and investment banks and insurance companies, there is simply no better place to hear the latest tips for measurably improving process, performance and the management of operational risk.


The conference will include 15 industry case studies that will cover how to:

  • Use BPM and Lean to proactively support the current regulatory climate
  • Develop a more self sufficient operational excellence infrastructure through training, new systems and ongoing management
  • Link business and real time operational intelligence into BPM platforms for greater transparency and responsiveness
  • Leverage BPM tools to achieve enterprise process maturity
  • Increase the visibility and accuracy of data for improved decision making across the organisation
  • Sustain business process excellence in complex risk environments
  • Develop an integrated, enterprise-wide process excellence approach to improve business agility and to seize and sustain growth opportunities
  • Manage the risks associated with change management (and anticipate change better)
  • Use the latest BPM technologies to achieve greater visibility and flexibility across complex processes and operations

Process improvement works best when it is aligned with corporate strategic objectives – and that means you must be focussed on those projects that will save your company millions, increase control and compliance and measurably grow the top line of the organisation. If this isn’t your reality....you need to be in New York city April 17-18. Do not miss this unique opportunity to gain insights from and benchmark with process and operational excellence leaders from around the world.

What did delegates say about IQPCs 2011 Business Process Excellence for Financial Services forum?

Valuable tools and approaches to increase BPM adoption. Excellent networking opportunities.
Director IT Architecture, Nationwide Insurance
Extremely valuable!
Vice President, Citigroup
I think IQPC provides excellent opportunities for conferencing, learning and interacting with peers etc in the area of strategic change and transformation including supporting methodologies, models and tools AND sharing experiences! Being in the USA for this event was a new experience for me after participating on some occasions already in London. Interesting, a little different, yet much also similar.
Senior Transformation Manager, Nordea
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